Returns

Need to return an item? Here are some resources to start the process.

Track your order. Process your returns. All in one place.

Let's get you set up. Follow this link.

For any damaged parts out-of-the-box please fill out this form.

For any new, unused, or not needed parts please fill out this form.

For any installed parts under warranty please fill out this form.

All returns must be processed through the Woodhouse Parts Direct Returns Portal

To ensure proper credit is given, all Woodhouse return tags must be filled out correctly.
All returns must be in original packaging and in sealable condition as originally received.
All parts must be checked for fitment and damage prior to prepping, painting, or welding.
There is a 45 day limit on all returnable items.
Vehicles that were authorized to be repaired and later totaled are subject to a 20% restocking fee.

The following items are non-returnable unless written authorization from management has been issued:

15% restocking fee on any piece considered a structural component to the vehicle. Such items include front and rear bumper reinforcements, radiator core supports, strut towers, floor pans, inner quarter panels, wheelhouse, and frames.

These guidelines apply to parts that have arrived damaged and qualify for a replacement or repair of a part prior to installation.

Damage parts must be claimed within 5 days of original invoice date.
Returned parts must be clearly labeled with red RMA sticker and requested thru the Returns Portal
Defective credit will only be issued if replacing part is purchased from Woodhouse.
Damaged items should be clearly marked to notify returns team what is clearly wrong with item.
Part must be returned in original packaging with manufacturer labels attached.

Sheetmetal that is eligible to be repaired due to damage requires the following additional information:

Photos of damage from multiple angles
Estimate of labor and materials to repair.
Retail markup of part to be repaired does not apply,
If estimate exceeds manufacturer policy, replacement part will be offered.
If replacement part is not available, insurance company should particpate in repair of item.

All damage items are subject to inspection, and items not meeting the above requirements may not receive credit.

These guidelines apply to parts that have been installed and failed afterward in the allotted time for warranty replacement.

must be filled out correctly.

All part warranty requests must be submitted online. (Please fill out the form above)
To ensure timely credit is given all information must be completed on form.
All parts must be checked for fitment and damage prior to prepping, painting, or welding.
There is a 45 day limit on all returnable items.
Vehicles that were authorized to be repaired and later totaled are subject to a 20% restocking fee.

Fleet and installer warranty parts and labor reimbursement requests must be supported with the following documentation:

Initial repair order to include vehicle identification number (VIN), mileage and repair date.
Secondary repair order to include vehicle identification number (VIN), mileage and repair date.
Steps taken to determine cause of warranted concern with diagnostic results.
Original invoice number when failed part was purchased.
Replacement part invoice number to repair the vehicle.
Completed powertrain warranty cards when applicable.
Photos may be required depending on manufacturer policy and type of part.

Warranty allows for labor reimbursement (removal and installation only) under manufacture's policy.
Warranty parts must be returned within 15 days of replacement part installation, not to exceed 45 days from replacement part purchased.
Manufacturer warranty does not cover parts that fail due to abuse, misuse, neglect, alteration, impact, accident, or racing.
Vehicles carrying salvage titles are not eligible for warranty parts replacement.

Hard parts must be rebuildable with no physical damage.
All cores must have fluid drained from assemblies or a drainage fee will be implemented.
All cores must be in original packaging and strapped down properly.
Lamp cores must be retuned in the OEM box with at least 50% of the lamp returned.
Wheels cores must be returned in OEM box with labels cleatly affixed.
Bumper cores must be returned with the OEM core label. 50% of the cover must be returned. If they are cut, all pieces must be returned.
For bumper and lamp cores where less than 50% are available, core should be charged to insurance company or customer.
High value cores including radios, instrument clusters, and modules must be returned in 10 days from purchase.