WORKFLOW

Create a Return in the WPD Portal

  1. Website Address: www.customer.eliteextra.com

    Enter User Name (email)

    Enter Password

    Click "Sign In"

  2. Locate the Search Icon

    Find the "Search" icon at the top of the main dashboard page

    Click the icon

  3. Enter Search Criteria

    Enter the PO number or original invoice number into the search box

  1. Review Search Results

    Results will be displayed at the bottom of the search box

    Select the type of information (Red Arrow)

    1. Orders (highlighted automatically and displayed)

    2. Returns (found directly beneath the PO/Invoice search box)

  1. Select Invoice to Return

    Double click invoice to select

    Invoice or PO not found – Please refer to “Creating a Manual Return” instruction sheet

  1. Digital Invoice Copy (Displayed Below)

    Information displayed includes: Invoice / PO number

    1. Location purchased

    2. Selling location

    3. Date of delivery

    4. Icons:

      View Photos (From delivery)

      View Proof of Delivery (Printable invoice copy)

      Print Label (Not used)

      View Tracking (Used prior to delivery to view logistics status)

      Create Return (Not used)

    5. Order Details (Parts sold on invoice)

  1. Select Part to Return in Order Details

    Enter return quantity in "Rtn qty" box

    Enter Reason

    Duplicate: Received identical parts and invoices (No credit needed)

    Part Received Does Not Match Invoice: Correct invoice, Incorrect part

    Damaged / Defective: Part is flawed and can not be used

    Return Not Needed: Part was correctly ordered but not used

    Core Deposit: Returning a used core for refund

    Installed Warranty Claim: Part was installed and defective, requesting labor dollars

    Wrong Part: Ordered wrong part

    Total Loss: All parts will be returned from this PO

    Mispackaged: Part number on sticker/packaging is correct, part inside is wrong

    All reason codes offer instructions:

    1. Color of Tag/Sticker to use

    2. RMA number entered into Desc box

    3. Original packaging required for return

Description box:

  1. Enter RMA number found on Woodhouse return tags/stickers

  2. RMA number is required to return and is tracked until return is completed

  1. Place Woodhouse Return Tag/Sticker on part

    Select proper color sticker

    Fill out basic sticker information (only required fields)

    1. Required fields:

      Customer Name (Your shop name)

      Invoice Number part was received from

      Place larger sticker on part to be returned

      Place small RMA number on your sheet to be retained for proof of pickup

  1. Review Entered Data Click Add to Cart (Red Arrow)

  1. Repeat steps 2 – 8 For Additional Returns

  2. Locate Cart Icon to Submit Returns for Pickup

    Find the cart icon located at the top of the page

    Click Icon

  3. View Cart Synopsis

    Review and verify information

    Click Submit to send request to Woodhouse (Red Arrow)

Have more questions or need assistance?

Chat with a representative now.

Additional Workflow Instructionals

WPD Portal

New to the portal? This instructional walks you through the basics.

Returns & Printing Credit Memos

Learn how to review returns and credit memos

Create Manual Return

Manual returns in WPD Portal

Frequently Asked Questions

How do I create an account?

To create an account, complete a credit application by following the link below.

Credit Application

To request a paper version, contact the Wholesale Accounting team at [email protected]. 

How do I fill out a credit application?

You can complete a credit application by following the link below.

Credit Application

To request a paper application, contact the Wholesale Accounting team at [email protected]. 

Where does Woodhouse Parts Direct deliver to?

Woodhouse Parts Direct delivers to select areas in: Arkansas, Colorado, Iowa, Kansas, Minnesota, Missouri, Nebraska, and South Dakota. 

To find out if we deliver to you, chat with one of our representatives. Chat Now

How do I create a return?

To create a return, follow the instructions on the workflow below: 

Create a Return

If the part you are returning does not cue in the search results, follow the instructions on the workflow below (note that the credit memo will not tie to the credit request): 

Create a Manual Return

What is Woodhouse Parts Direct's return policy?

To ensure proper credit is given, Woodhouse Parts Direct adheres to the following return guidelines: 

- All returns must be processed through the Woodhouse Parts Direct Portal 

- All Woodhouse return tags must be filled out correctly 

- All returns must be in the original packaging and in re-sellable condition as they were originally received 

- All parts must be checked for fitment and damage prior to prepping, painting, or welding 

- There is a 45-day limit on all returnable items 

- The following items are non-returnable unless written authorization from management has been issued: Glass 

- Exhaust Systems 

- Interior Trim 

- Accessory Items 

- Open Items, such as: - Safety devices 

- Items that state they cannot be returned if opened 

- Parts listed as “non-returnable” on invoice 

- Vehicles that were authorized to be repaired and later totaled are subject to a 20% restocking fee 

- There is a 15% restocking fee on any piece considered to be a structural component to the vehicle, such as:

Front and Rear Bumper Reinforcements 

- Radiator Core Supports 

- Strut Towers 

- Floor Pans 

- Inner Quarter Panels 

- Wheelhouse 

- Frames 

How do I check on a return from an associated dealer?

Most returns from our Associated Dealer Partners are accessible on the Elite Automated Returns Program. If the return you are looking for is not on the Elite Automated Returns Program, contact the Associated Dealer directly. 

How do I find an ETA on parts I have ordered from Woodhouse Parts Direct?

To find an ETA on your parts, reference the link below.

Track Your Order

ETAs are also included in comments on ordering platforms including: OPSTrax, Collisionlink, Repairlink, and CCC. You can also call 1-855-623-3222 and select the prompt of the brand you need the ETA for. 

Where do I send payments to?

To get your payment to the Wholesale Accounting team directly, please send your payment to: 

Woodhouse Parts Direct 

1951 W Hwy 30 

Missouri Valley, IA 51555 

Or, call 712-642-6022 to pay with a credit or debit card. Credit cards are subject to a 3% transaction fee. 

How do I get a copy of an invoice?

To request a copy of an invoice, email [email protected], or call 712-642-6022. 

What OEM brands does Woodhouse Parts Direct sell?

Woodhouse Parts Direct sells a wide variety of lines, including: 

- Ford / Chrysler / Dodge / Jeep / Ram 

- Chevrolet / GMC / Buick 

- Nissan 

- Lincoln / Mazda / Porsche / Alfa / Maserati 

- Hyundai 

- Cadillac 

- Infiniti 

- Toyota / Honda 

- AC Delco

What are Woodhouse associated dealers?

Woodhouse Associated Dealers are other OE Dealership Brands that Woodhouse has partnered with to deliver their products on Woodhouse delivery routes. This allows our customers access to a variety of lines that we do not carry, such as: 

- Valley Imports (Audi, Mercedes, Volkswagen, Sprinter, Mitsubishi) 

- BMW of Des Moines 

- H&H Kia 

- Beardmore Subaru 

- Willis Automotive (Volvo, Lexus, Jaguar, Land Rover, Mini) 

What ordering platforms does Woodhouse Parts Direct use?

Woodhouse Parts Direct uses several ordering platforms including: CCC, OE Connection (Collisionlink & Repairlink), D2D, AC Delco Connection, OPSTrax, Partstrader, emails, and phone orders. 

How is Wholesale Accounting at Woodhouse different fro that of other dealers?

The Wholesale Accounting team at Woodhouse Parts Direct offers our customers one point of contact for all of their accounting needs. As opposed to other dealerships and wholesalers, we have separated our Wholesale Accounting from that of the dealership. This allows our team of Wholesale Accounting Specialists to assist you with any line Woodhouse carries. 

Where is Woodhouse Parts Direct located?

Woodhouse Auto Family is a family-owned dealer group based in Omaha, Nebraska. We have twenty-one dealers representing eighteen manufacturers. 

Our wholesale parts division— Woodhouse Parts Direct— has three strategically placed warehouses in Iowa, Missouri, and Nebraska with over 200,000 square footage of inventory space. 

How often does Woodhouse Parts Direct deliver?

Woodhouse Parts Direct delivers at least once a day to all of our customers in every market. 

We deliver multiple times a day in: Omaha (3 times/day), Lincoln (2 times/day), and Kansas City (2 times/day). 

What is the best form of communication to use with Woodhouse Parts Direct?

The preferred method of communication is email. This allows us to respond in a timely manner while multi-tasking. Alternatively, if you are unsure of who to email, call 1-855-623-3222, and listen to the prompts to connect you to the department you are trying to reach. 

How do I contact the Business Development Team/Outside Sales Team for additional requests?

We have several Outside Sales Representatives that are happy to answer your questions. 

Business Development Team

Randy Spiker: 402-679-6154 | [email protected] 

Darrell Callahan: 402-510-6838 | [email protected] 

Mike Doty: 402-855-5029 | [email protected] 

Duane Johnsen: 308-386-8944 | [email protected] 

Wholesale Parts Director: 

Mike Merrifield: 402-730-0178 | [email protected] 

What payment types does Woodhouse Parts Direct accept?

Woodhouse Parts Direct currently accepts the following payment methods: 

- Check (preferred method) 

- Credit or Debit Card - Credit Cards are subject to a 3% transaction fee 

- ACH (offered for MSO only) 

How do I submit a service part warranty claim to Woodhouse Parts Direct?

To submit a warranty claim, visit the link below:

Warranty Returns Form

The following items must be submitted to the salesperson who sold the part you are claiming warranty on: 

- Complete VIN # and mileage should be on our invoice or repair order 

- Original invoice (no photo copies), must be signed 

- Copy of the repair order showing the part number being installed the first time 

- Copy of the repair order showing the part number being installed the second time 

- A complete statement on why the part is being replaced or parts should be written on the repair order. Example (vehicle starts and then stalls, code 24) 

All paperwork must be returned to us within 30 days of purchase of the replacement part or the manufacturer will deny the claim. To qualify for the warranty, the part must show signs of being installed. 

What warranties do the parts that are sold carry?

Parts warranties vary by manufacturer. Please reference the sheet below to ensure proper warranty claims are submitted. 

Warranty Cheat Sheet

Does Woodhouse Parts Direct service fleet customers?

Woodhouse Parts Direct works with all OE manufacturer fleet programs.

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