WORKFLOW

Create a Return in the WPD Portal

  1. Website Address: www.customer.eliteextra.com

    Enter User Name (email)

    Enter Password

    Click "Sign In"

  2. Locate the Search Icon

    Find the "Search" icon at the top of the main dashboard page

    Click the icon

  3. Enter Search Criteria

    Enter the PO number or original invoice number into the search box

  1. Review Search Results

    Results will be displayed at the bottom of the search box

    Select the type of information (Red Arrow)

    1. Orders (highlighted automatically and displayed)

    2. Returns (found directly beneath the PO/Invoice search box)

  1. Select Invoice to Return

    Double click invoice to select

    Invoice or PO not found – Please refer to “Creating a Manual Return” instruction sheet

  1. Digital Invoice Copy (Displayed Below)

    Information displayed includes: Invoice / PO number

    1. Location purchased

    2. Selling location

    3. Date of delivery

    4. Icons:

      View Photos (From delivery)

      View Proof of Delivery (Printable invoice copy)

      Print Label (Not used)

      View Tracking (Used prior to delivery to view logistics status)

      Create Return (Not used)

    5. Order Details (Parts sold on invoice)

  1. Select Part to Return in Order Details

    Enter return quantity in "Rtn qty" box

    Enter Reason

    Duplicate: Received identical parts and invoices (No credit needed)

    Part Received Does Not Match Invoice: Correct invoice, Incorrect part

    Damaged / Defective: Part is flawed and can not be used

    Return Not Needed: Part was correctly ordered but not used

    Core Deposit: Returning a used core for refund

    Installed Warranty Claim: Part was installed and defective, requesting labor dollars

    Wrong Part: Ordered wrong part

    Total Loss: All parts will be returned from this PO

    Mispackaged: Part number on sticker/packaging is correct, part inside is wrong

    All reason codes offer instructions:

    1. Color of Tag/Sticker to use

    2. RMA number entered into Desc box

    3. Original packaging required for return

Description box:

  1. Enter RMA number found on Woodhouse return tags/stickers

  2. RMA number is required to return and is tracked until return is completed

  1. Place Woodhouse Return Tag/Sticker on part

    Select proper color sticker

    Fill out basic sticker information (only required fields)

    1. Required fields:

      Customer Name (Your shop name)

      Invoice Number part was received from

      Place larger sticker on part to be returned

      Place small RMA number on your sheet to be retained for proof of pickup

  1. Review Entered Data Click Add to Cart (Red Arrow)

  1. Repeat steps 2 – 8 For Additional Returns

  2. Locate Cart Icon to Submit Returns for Pickup

    Find the cart icon located at the top of the page

    Click Icon

  3. View Cart Synopsis

    Review and verify information

    Click Submit to send request to Woodhouse (Red Arrow)

Have more questions or need assistance?

Chat with a representative now.

Additional Workflow Instructionals

WPD Portal

New to the portal? This instructional walks you through the basics.

Returns & Printing Credit Memos

Learn how to review returns and credit memos

Create Manual Return

Manual returns in WPD Portal

Frequently Asked Questions

What services do you offer for auto body repair and painting?

We offer a comprehensive range of services including collision repair, dent removal, scratch repair, full-body painting, and custom paint jobs to restore and enhance your vehicle's appearance.

What services do you offer for auto body repair and painting?

We offer a comprehensive range of services including collision repair, dent removal, scratch repair, full-body painting, and custom paint jobs to restore and enhance your vehicle's appearance.

How long does an auto body repair or paint job usually take?

The timeline varies depending on the extent of the damage or the scope of the painting project. Minor repairs may take a few days, while more extensive work could take a week or longer. We provide a detailed timeline after assessing the vehicle.

Do you use OEM parts for repairs?

Yes, we use Original Equipment Manufacturer (OEM) parts whenever possible to ensure the best fit and quality for your vehicle. If OEM parts are unavailable, we will discuss alternative high-quality options with you.

Is there a warranty on your repairs and paint services?

Absolutely. We offer a warranty on all of our repair and paint services to guarantee your satisfaction and ensure that the work performed meets the highest industry standards.

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