WORKFLOW

Creating a Manual Return

in the WPD Portal

This workflow is to be used only if part to be returned does not cue in search results, credit memo will not tie to credit request

Locate the "Search" Icon
Find the "Search" icon at the top of the page
Click icon
Enter search criteria
Enter the PO number or original invoice number into search box
Avoid using part numbers unless they match the exact format inside the program (If PO doesn’t find the correct invoice, please try original invoice number).
If no results are located, continue to step 3 for Manual Return

Locate the Main Dashboard Page
Find the "Dashboard" link on the top of every page
Click Dashboard
Locate the Vendor "Woodhouse"
Click the expand icon beneath Woodhouse (Red Arrow)

View Locations
Locations listed have filled orders for your shop (List will grow over time as orders are filled from more of our dealerships)

Locate 1 WH Associated Dealers
Click “1 WH Associated Dealers” found in the top left corner of the expanded vendor view (Red Arrow)

Locate the Add Return Icon
Click icon
Manual Return Entry Screen
Pickup stop: Your location(Pre-filled)
Delivery stop: Our location
(Pre-filled) Enter Original Invoice Number (Red Arrow)
Enter PO Number (Green Arrow)

Locate the "+" Icon to enter part information (Purple Arrow)
Click the + icon

Enter required information

Part Number
Description (General)
Invoiced quantity

Required information will unblock:

Return quantity
Label quantity
Reason
Description
Enter RMA Number in description box

Locate Add & Continue or Add and Close boxes
Click “Add & Continue” if there are more parts on same invoice to be returned
Click “Add & Close” if this is the only part needing returned from the invoice
Once completed, returns bypass the “cart” and are sent straight to Woodhouse for dispatching
Place Woodhouse Return Tag/Sticker on the part
Select proper color sticker
Fill out basic sticker information (only required fields)
Required Fields:
Customer Name (your shop name)
Invoice Number part was received from

Place larger sticker on part to be returned
Place small RMA number on your sheet to be retained for proof of pickup

Have more questions or need assistance?

Chat with a representative now.

Additional Workflow Instructionals

WPD Portal

New to the portal? This instructional walks you through the basics.

Learn More

Returns & Printing Credit Memos

Learn how to review returns and credit memos

Learn More

Create A Return

Create a return in the WPD Delivery & Returns Portal

Learn More

Frequently Asked Questions

What services do you offer for auto body repair and painting?

We offer a comprehensive range of services including collision repair, dent removal, scratch repair, full-body painting, and custom paint jobs to restore and enhance your vehicle's appearance.

What services do you offer for auto body repair and painting?

We offer a comprehensive range of services including collision repair, dent removal, scratch repair, full-body painting, and custom paint jobs to restore and enhance your vehicle's appearance.

How long does an auto body repair or paint job usually take?

The timeline varies depending on the extent of the damage or the scope of the painting project. Minor repairs may take a few days, while more extensive work could take a week or longer. We provide a detailed timeline after assessing the vehicle.

Do you use OEM parts for repairs?

Yes, we use Original Equipment Manufacturer (OEM) parts whenever possible to ensure the best fit and quality for your vehicle. If OEM parts are unavailable, we will discuss alternative high-quality options with you.

Is there a warranty on your repairs and paint services?

Absolutely. We offer a warranty on all of our repair and paint services to guarantee your satisfaction and ensure that the work performed meets the highest industry standards.