WORKFLOW

Reviewing Returns & Printing Credit Memos in the WPD Portal

  1. Locate the "Search" Icon

    Find the "Search" icon at the top of the page

    Click icon

  2. Enter search criteria

    Enter the PO number or invoice number into search box

    Avoid using part numbers unless they match the exact format inside the program (If PO doesn’t find the correct invoice, please try original invoice number).

  1. Review Search Criteria

    Results will be displayed inside the search box

    Select the type of information (located directly beneath the PO/Invoice search area)

    • Orders (Highlighted/selected automatically)

    • Returns (Must be selected to display return requests)

  2. Check Return Status

    If checking on returns previously entered into the system, click the returns box. (Shown below)

    If cueing an invoice (order) to request a return, click on the proper invoice to select parts for return

    Ensure the part is “delivered” for the system to allow a return. If not, refer to the “Creating a Manual Return Instruction Sheet”

  3. View Return Synopsis

    Click “Returns” to see a synopsis of the Returns already submitted against the PO number

Information shown includes:

  • Source: Location for pickup

  • Invoice: Original invoice number

  • PO: PO listed on original invoice

  • Date: Day return was requested

  • Status: Series of Green, Red, or Pink circles indicating the return status

Circle 1: Pickup Authorization

Green: Part is within 30 days of delivery

Pink: Part delivered is 31-59 days outside delivery, “Under Review”

Red: Part is over 60 days past delivery. “Rejected”

(“Under Review” and “Rejected” are automatically assigned by the system. Each of these statuses will be reviewed within 36 hours of submission. Check back to see if status has changed for pickup)

Circle 2: Verification

Will turn green after part has arrived at our facility and been inspected

Circle 3: Return Approval

Will turn green after part has arrived at our facility and been inspected

  1. Printing Card Memo

    Select "Returns Box" after searching for a PO or invoice number

    Select the desired credit request

    Information inside the credit request includes:

Information found inside credit request:

Red Circle: Invoice number from original sale, PO, Part Number, Quantity, Reason for return, RMA number, and denial reason if applicable (Denial reason will be listed after RMA #)

Green Circle: Return status circles, Links for related documents. (Hover over them to see names)

  1. View Photos. Pictures from return pickup

  2. View proof of delivery. Proof of driver pickup. Basic invoice showing return requested and driver information. Not a credit memo.

  3. Print label. Part label, (not required or suggested) from credit request

  4. Credit memo order. Link to display credit memo. After clicking, credit memo order will display directly beneath credit request

Click the "View Proof of Credit to display the credit memo (Red Arrow).

Print the credit memo.

Have more questions or need assistance?

Chat with a representative now.

Additional Workflow Instructionals

WPD Portal

New to the portal? This instructional walks you through the basics.

Create Manual Return

Manual returns in WPD Portal

Learn More

Create A Return

Create a return in the WPD Delivery & Returns Portal

Frequently Asked Questions

What services do you offer for auto body repair and painting?

We offer a comprehensive range of services including collision repair, dent removal, scratch repair, full-body painting, and custom paint jobs to restore and enhance your vehicle's appearance.

What services do you offer for auto body repair and painting?

We offer a comprehensive range of services including collision repair, dent removal, scratch repair, full-body painting, and custom paint jobs to restore and enhance your vehicle's appearance.

How long does an auto body repair or paint job usually take?

The timeline varies depending on the extent of the damage or the scope of the painting project. Minor repairs may take a few days, while more extensive work could take a week or longer. We provide a detailed timeline after assessing the vehicle.

Do you use OEM parts for repairs?

Yes, we use Original Equipment Manufacturer (OEM) parts whenever possible to ensure the best fit and quality for your vehicle. If OEM parts are unavailable, we will discuss alternative high-quality options with you.

Is there a warranty on your repairs and paint services?

Absolutely. We offer a warranty on all of our repair and paint services to guarantee your satisfaction and ensure that the work performed meets the highest industry standards.

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